CJL Group CJL Commmunications, Inc. Infinitech, Inc. Grass Routes, Inc. Excellence, the engine that drives your project to success
CJL Group   CJL Commmunications, Inc.   Infinitech, Inc.   Grass Routes, Inc.                          Excellence, the engine that drives your project to success

Our Guiding Principles

At CJL Communications, our goal is to build trust - one project at a time.  We want to provide your customers with answers - without sacrificing time or quality in results.

 

  • Our services will help you evaluate the below elements of People, Process, Product/Service so that you can achieve the most product/service efficient, highest quality work possible through your business initiatives:

 

People:

  • I know what is expected of me at work
  • I have the materials and equipment I need to do my work right
  • I have the opportunity to do what I do best every day at work
  • I regularly receive recognition or praise for doing good work
  • There is someone  who encourages my development at work
  • At work, my opinions seem to count
  • The mission or purpose of my company makes me feel my job is important
  • My associates or fellow employees are committed to doing quality work
  • In the last 6 months, someone at work has talked to me about my progress
  • This last year, I have had opportunities at work to learn and grow

Process:

  • Work processes are clearly written and understood
  • Work processes are easy to understand and are followed by all in the company
  • Cross referencing processes is an easy process to understand, enabling  decision making
  • Quality metrics such as APQP, PPAP’s, and other PM tools are clear and understood
  • Processes are regularly reviewed, updated, or adjusted to reflect changes in customer and/or market demands
  • Management of information to stakeholders is clearly understood by all
  • Our organization is a Lean organization

Product /Service: How would your customers respond to the following:

  • Overall, how satisfied are you with [Brand]
  • How likely are you to continue to choose [Brand]
  • How likely are you to recommend [Brand]
  • [Brand] is a name I can always trust
  • [Brand] always delivers on what they promise
  • If a problem arises, I can always count on [Brand] to reach a fair and satisfactory resolution
  • I feel proud to be a [Brand] client
  • [Brand] always treats me fairly with respect
  • [Brand] is the perfect company for people like me
  • I can’t imagine a world without [Brand]